Description: Advances in the Human Side of Service Engineering : Proceedings of the Ahfe 2017 International Conference on the Human Side of Service Engineering, July 17-21, 2017, the Westin Bonaventure Hotel, Los Angeles, California, USA, Paperback by Freund, Louis E. (EDT); Cellary, Wojciech (EDT), ISBN 3319604856, ISBN-13 9783319604855, Brand New, Free shipping in the US
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, th provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
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Book Title: Advances in the Human Side of Service Engineering : Proceedings of the AHFE2017 Conference on the Human Side of Service Engineering, July 17-21, 2017, Los Angeles, California, USA
Number of Pages: Xiii, 240 Pages
Language: English
Publisher: Springer International Publishing A&G
Topic: Industrial Engineering, Industrial Management, Social Aspects / Human-Computer Interaction
Publication Year: 2017
Illustrator: Yes
Genre: Computers, Technology & Engineering, Business & Economics
Item Weight: 138.5 Oz
Author: Wojciech Cellary
Item Length: 9.3 in
Item Width: 6.1 in
Book Series: Advances in Intelligent Systems and Computing Ser.
Format: Trade Paperback
