BIFF for Lawyers and Law Offices: Your Guide to Respectful Written Communication

Description: FREE SHIPPING UK WIDE BIFF for Lawyers and Law Offices by Bill Eddy, Rehana Jamal "BIFF is simple, powerful, and impactful. This book should bemandatory reading for the entire legal industry.Once you start to use BIFF, it becomes anantidote for caustic interactions.You cantstop the poison, but BIFF gives you the antidote to counteract it safely.Read it, apply it, and start to use power ofBIFF."-Attorney Steve Riley,Atticus shareholder and podcast host ofGreat Practice. Great Life.Use BIFF to Communicate with Your Exs Blaming, Accusing and Taunting Texts and EmailsThis book providesa simple and proven method for lawyers and staff to use in ethically responding tohostile communications, correcting misinformation by others, and initiatingproductive correspondence. The BIFF Communication method can be used by all law office personnel(paralegals, administrative assistants, receptionists, and others), with 30sample responses to common situations involving hostile or misinformed emails,text messages, and other forms of communication. BIFF stands for Brief,Informative, Friendly, and Firm. The BIFF Communication method can also be taught to clients to help them write friendly and conciseresponses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how tocoach office staff, clients and their family members to use the BIFF Communication method,including ten easy key questions to ask when reviewing their correspondence.While this method is designed primarily for written communication, thisapproach can also be used in verbal conversations, to be efficient and respectful.The book is divided into five sections:Learningthe BIFF methodCorrespondence with clientsCorrespondence withcolleaguesCorrespondence with staff and between staffCoachingstaff and clients in the BIFF method.Each sample scenario provides a hostilecorrespondence received by the lawyer and/or staff member; then gives a temptingresponse which is not quite a BIFF (analyzed using the BIFF Checker); thengives a communication that is a BIFF. FORMAT Paperback CONDITION Brand New Author Biography BILL EDDYwith his wife. Table of Contents Introduction Part 1: Learning the BIFF Method1. Blamespeak and High-Conflict Personalities2. The BIFF Method: Brief, Informative, Friendly, and Firm3. The Quick-and-Simple BIFF CheckerPart 2: Correspondence with Clients4. Responding to Upset Clients5. Initiating Difficult Issues with a Client6. Communicating with Family Members of a Client7. Communicating with a Nonresponsive Client8. Terminating a Relationship with a Client9. Website Contacts and Potential Client Inquiries10. Mediation Clients, Refund Issues, and Copying IssuesPart 3: Correspondence with Colleagues11. Responding to Hostile Opposing Counsel on Minor Issues12. Responding to Hostile Opposing Counsel on Major Issues13. Initiating Difficult Issues with Opposing Counsel14. Communicating with Experts and Other ProfessionalsPart 4: Correspondence with Staff and Be tween Staff15. Responding to Staff Issues and Complaints16. Initiating Difficult Issues with Staff17. Staff-to-Staff Communication and Conflicts18. Correspondence with Court StaffPart 5: Coaching Staff and Clients in Using the BIFF Method19. Teaching the Ten Questions20. Its Up to YouAppendix A: Incivility and How To Stop ItAppendix B: Sample Situations and BIFF Responses Details ISBN1950057399 Year 2024 ISBN-13 9781950057399 Format Paperback Author Rehana Jamal Series Conflict Communication Place of Publication Scottsdale Country of Publication United States NZ Release Date 2024-01-02 UK Release Date 2024-01-02 Publisher HCI Press Imprint HCI Press Subtitle Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others Audience General AU Release Date 2024-05-08 Pages 207 Publication Date 2024-02-15 US Release Date 2024-02-15 ISBN-10 1950057399 Illustrations Illustrations We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! 30 DAY RETURN POLICY No questions asked, 30 day returns! FREE DELIVERY No matter where you are in the UK, delivery is free. SECURE PAYMENT Peace of mind by paying through PayPal and eBay Buyer Protection TheNile_Item_ID:158000592;

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