Blackwell's Five-Minute Veterinary Practice Management Consult

Description: About this productSynopsisBlackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and moreBlackwell?s Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: � follows the popular Five-Minute Veterinary Consult structured format � consistency of presentation makes for easy information retrieval � focus is on practical rather than theoretical solutions for veterinary practice issues � Provides examples within relevant topics Sections include: � The veterinary marketplace � Client relationship management � Communications � Financial management � Cash management � Human resources � Marketing management � Operations management � Administrative management � Practice safety � Legal Issues � Planning & Decision-making � Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!Product IdentifiersISBN-100781759846ISBN-139780781759847eBay Product ID (ePID)47681137Key DetailsNumber Of Pages654 pagesFormatHardcoverPublication Date2006-08-31LanguageEnglishPublisherWiley & Sons, Incorporated, JohnPublication Year2006Additional DetailsCopyright Date2006IllustratedYesDimensionsWeight71.5 OzHeight1.7 In.Width8.8 In.Length11.3 In.Target AudienceGroupScholarly & ProfessionalClassification MethodLCCN2006-001933LC Classification NumberSF756.4.B53 2006Dewey Decimal636.089/6Dewey Edition22ContributorsEdited byLowell J. AckermanTable Of ContentChapter 1 Marketplace.1.1 Veterinary Demographics.1.2 Today's Pet Owner.1.3 Models of Veterinary Practice.1.4 Trade Areas and Region of Influence.1.5 The Differing Needs of Practice Teammates.1.6 Personality Profiling.1.7 Generational Differences.1.8 Stakeholders and Strategic Partners.1.9 Functioning as a Healthcare Team.1.10 Practice Management Support Professionals.1.11 Veterinary Staff.1.12 Value Disciplines.1.13 Networking.1.14 Specialty and Emergency Centers.1.15 Mergers and Acquisitions.1.16 Human-Animal Bond.1.17 IT in Veterinary Medicine.1.18 Value Chain Management.1.19 Time Value of Money.1.20 Equine Practice Management.1.21 Costs of Doing Business in a Veterinary Hospital.1.22 Nonprofit Hospitals.Chapter 2 Client Relationship Management.2.1 Compliance.2.2 The Basics of Client Service.2.3 Client Service Strategies.2.4 Hospital Image.2.5 Creating a Client-Centered Hospital.2.6 Client Perception and Learning.2.7 Telephone Service Management.2.8 Effective Doctor-Client Relationship.2.9 Client Appointment Scheduling.2.10 Measuring Client Satisfaction.2.11 Client Retention.2.12 Client Reminder Systems.2.13 Preparing Clients for Continued Excellence in Health Care.2.14 Practice Web Sites.2.15 Maintaining Regular Client Contact.2.16 Hi-Tech versus Hi-Touch.Chapter 3 Communications.3.1 Effective Client Communication.3.2 Email Correspondence.3.3 Translating Medicalese.3.4 Speaking as a Professional.3.5 Non-Verbal Communication.3.6 Reflective Listening.3.7 Ensuring Client Comprehension.3.8 Dealing With an Angry Client.3.9 Dealing With a Grieving Client.3.10 Discussing Parasite Control.3.11 Discussing Vaccination Schedules.3.12 Discussing Pain Management.3.13 Discussing Dental Health.3.14 Discussing Behavior.3.15 Discussing Diet and Nutrition.3.16 Discussing Finances.3.17 Shared Decision Making.3.18 Delivering Bad News.Chapter 4 Financial Management.4.1 Getting the Most Out of Your Accounting Professional.4.2 Making Valid Comparisons Between Practices and Services.4.3 Financial Statements.4.4 Capitalization and Depreciation.4.5 Measures of Liquidity, Solvency, and Profitability.4.6 Analyzing Client Transactions.4.7 Data You Should Be Reviewing Regularly.4.8 Breakeven Analysis.4.9 Benchmarking.4.10 Activity-Based Costing and Cost Allocation.4.11 Pricing Strategies and Decisions.4.12 Cost-Plus Pricing.4.13 Internal Accounting Controls.4.14 Medical Metrics.4.15 Return on Investment From Practice Ownership.4.16 Perquisites (Perks) of Practice Ownership.4.17 Accounting Closing Processes.4.18 Tax Planning--US.Chapter 5 Cash Management.5.1 Revenue Streams in Veterinary Practice.5.2 Expenses in Veterinary Practice.5.3 Increasing the Top Line in Practice.5.4 Improving the Bottom Line in Practice.5.5 Cash Control: Preventing Theft.5.6 Getting Paid for Services Rendered.5.7 Managing Accounts Receivable.5.8 Credit and Collections.5.9 Payroll Management.5.10 Borrowing Money.5.11 Revenue Budgets and Forecasts.5.12 Managing General and Administrative Expenses.5.13 Credit Alternatives: Third-Party Payments.5.14 Pet Insurance.5.15 Buy Versus Lease.5.16 Buy Versus Lease: Accountant's Perspective.Reviews"A powerful one-step reference on all management issues for consult practices, from understanding the marketplace in which vets practice to hospital finances, budgeting, marketing services to a vet practice, and practicing safety. From legal issues to planning, this structured guide offers a focus on practical assessments and solutions key to the vet practice." ( Midwest Book Review , November 2008)?A powerful one-step reference on all management issues for consult practices, from understanding the marketplace in which vets practice to hospital finances, budgeting, marketing services to a vet practice, and practicing safety. From legal issues to planning, this structured guide offers a focus on practical assessments and solutions key to the vet practice.? ( Midwest Book Review , November 2008)

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