Description: Call Center Management in der Praxis by Stefan Helber, Raik Stolletz Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. Zunächst wird die Frage erörtert, wie man die Performance des Call Centers misst - aus der Sicht der Anrufer wie aus der Sicht der Betreiber. Publisher Description Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von außen eingehen. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. Zunächst wird die Frage erörtert, wie man die Performance des Call Centers misst - aus der Sicht der Anrufer wie aus der Sicht der Betreiber. Anschließend erfährt der Leser, wie insbesondere bei großen Call Centern effiziente Strukturen aussehen und wie nicht. Im dritten Teil des Buches wird die Planung der täglichen Abläufe dargestellt. Das Buch richtet sich an Praktiker im Call Center Management. Die AusfÜhrungen sind jedoch auch fÜr Studenten geeignet. Details ISBN 354000100X ISBN-13 9783540001003 Title Call Center Management in der Praxis Author Stefan Helber, Raik Stolletz Format Hardcover Year 2003 Pages 218 Edition 2004th Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG GE_Item_ID:140357494; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 94.39 USD
Location: Fairfield, Ohio
End Time: 2025-01-19T03:21:53.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9783540001003
Book Title: Call Center Management in der Praxis
Number of Pages: IX, 218 Pages
Publication Name: Call Center Management in Der Praxis : Prozesse Und Strukturen Betriebswirtschaftlich Optimieren
Language: German
Publisher: Springer Berlin / Heidelberg
Publication Year: 2003
Subject: Customer Relations, Management, Production & Operations Management
Item Height: 0.2 in
Type: Textbook
Item Weight: 39.2 Oz
Author: Stefan Helber
Subject Area: Business & Economics
Item Length: 9.3 in
Item Width: 6.1 in
Format: Hardcover
