CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide (Official

Description: Introduction xxvi Part I AV Fundamentals 3 Chapter 1 Introduction to Collaboration 4 "Do I Know This Already?" Quiz 4 Foundation Topics 6 Audio Communication 6 Video Communication 8 Unified Communication 10 Driving Change in the Industry 11 Exam Preparation Tasks 13 Review All Key Topics 13 Define Key Terms 13 Q&A 14 Chapter 2 Audio Basics 16 "Do I Know This Already?" Quiz 17 Foundation Topics 18 Basic Understanding of Sound 18 Wave Propagation 19 Technical Properties of Sound 20 Understanding Attenuation and Noise 22 Analog vs. Digital Signals 23 Nyquist-Shannon Sampling Theorem 24 Data Compression Equals Bandwidth Conversion 26 ITU Audio Encoding Formats 27 Exam Preparation Tasks 29 Review All Key Topics 29 Define Key Terms 30 Q&A 30 Chapter 3 Video Basics 32 "Do I Know This Already?" Quiz 33 Foundation Topics 35 Basic Understanding of Light 35 Chrominance and Luminance 36 Color Temperature 39 Capturing and Cameras 39 Frame Rates 40 Understanding Pixels and Resolution 41 Common Video Encoding Techniques 44 Standard Video Codecs 46 Video Compression 46 Video Quality 47 Video Container Formats and Codecs 48 H.264 Compared to H.265 HEVC 48 Content Channels 49 Exam Preparation Tasks 50 Review All Key Topics 50 Define Key Terms 50 Q&A 51 Chapter 4 Collaboration Endpoint Components and Environment 52 "Do I Know This Already?" Quiz 53 Foundation Topics 55 Physical Components 55 Sound Behavior 57 Microphone Types and Transducers 60 Pickup Patterns and Positioning 61 Mic Level and Line Level 63 Speakers: Active versus Passive 63 Audio Cables and Connectors 64 Acoustic Echo Canceller (AEC) 65 Microphone and Speaker Placement 66 Room Design for Noise Reduction 68 Light Behavior 69 Camera Field of View, Depth of Field, and Zoom 70 White Balance 71 Lighting Conditions 72 Room and Environment Considerations 73 Displays: Monitors and Projectors 76 Video Cables and Connectors 77 Immersive Telepresence 79 Video Etiquette 80 Exam Preparation Tasks 81 Review All Key Topics 81 Define Key Terms 82 Q&A 82 Chapter 5 Communication Protocols 84 "Do I Know This Already?" Quiz 85 Foundation Topics 88 PSTN Communication 88 H.323 Communication 91 H.323 Gatekeeper Registration 92 H.323 Call Flow without a Gatekeeper 92 H.323 Call Flow with a Gatekeeper 94 SIP Communication 95 Basic SIP Registration 96 SIP Call Setup 99 Delayed Offer 100 Early Offer 101 NAT and Firewall Traversal Solutions 102 STUN 104 TURN 105 ICE 107 ASSENT and H.460 108 Exam Preparation Tasks 109 Review All Key Topics 109 Define Key Terms 110 Q&A 110 Chapter 6 Cisco Solution for Converged Collaboration 112 "Do I Know This Already?" Quiz 114 Foundation Topics 116 Introduction to Cisco Endpoints 116 UC Phones 117 Soft Clients 117 Telepresence Endpoints 118 Introduction to Cisco Call Control 119 Cisco Unified Communications Manager 120 Cisco Unified Communications Manager Express 122 Cisco Expressway 123 Webex Control Hub 124 Introduction to Cisco Applications 125 Cisco Unity Connection Server 125 Cisco IM and Presence Service 126 Cisco Meeting Server 126 Management Software 127 Designing a Cisco Collaboration Solution 129 Licensing 130 Sizing 133 Bandwidth 134 High Availability 136 Disaster Recovery 139 Dial Plan 140 Security 142 QoS 144 Exam Preparation Tasks 145 Review All Key Topics 145 Define Key Terms 146 Command Reference to Check Your Memory 147 Q&A 147 Part II Endpoints 149 Chapter 7 Cisco Unified Communications Phones 150 "Do I Know This Already?" Quiz 150 Foundation Topics 152 7800 Series Phones 152 8800 Series Phones 155 Software Versions for Phones 158 Exam Preparation Tasks 160 Review All Key Topics 160 Define Key Terms 160 Q&A 160 Chapter 8 Cisco Telepresence Endpoints 162 "Do I Know This Already?" Quiz 163 Foundation Topics 165 CE Software 165 DX Series 168 SX Series 171 MX Series 174 Webex Series 177 Cisco Webex Room Kit Mini 177 Cisco Webex Room Kit 179 Cisco Webex Room Kit Plus 180 Cisco Webex Room Kit Pro 182 Cisco Webex 55 (Single and Dual) 183 Cisco Webex 70 G2 (Single and Dual) 184 Cisco Webex Board 185 IX Series 187 Exam Preparation Tasks 189 Review All Key Topics 189 Define Key Terms 190 Q&A 190 Chapter 9 Endpoint Registration 192 "Do I Know This Already?" Quiz 193 Foundation Topics 195 SIP Registration to the Cisco Unified Communications Manager 195 PoE 196 CDP and LLDP-MED 200 DHCP 204 TFTP 209 SIP Registration 211 ITL, CTL, and CAPF 214 SIP Registration to Expressway Core 216 DHCP versus Static IP 217 Manual Configuration of SIP Settings 220 H.323 Registration to the Expressway Core 223 H.323 Aliases 223 Manual Configuration of H.323 Settings 224 Exam Preparation Tasks 227 Review All Key Topics 227 Define Key Terms 228 Command Reference to Check Your Memory 228 Q&A 230 Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 232 "Do I Know This Already?" Quiz 233 Foundation Topics 235 Calling Options 235 Call by Alias 236 Call by Directory 239 Multipoint Calling 241 One Button to Push (OBTP) and Scheduling Conferences 243 Content Sharing Options 244 Sharing Content 245 Using Intelligent Proximity for Content Sharing 245 Other Features 246 Audio Settings 246 Encryption Mode 248 AutoAnswer 248 Far-End Camera Control (FECC) 249 Phonebooks 250 Video Settings 251 Exam Preparation Tasks 257 Review All Key Topics 257 Define Key Terms 258 Q&A 258 Chapter 11 Maintaining Cisco Endpoints 260 "Do I Know This Already?" Quiz 260 Foundation Topics 262 Upgrading Endpoints 262 Upgrading Through the Cisco Unified Communications Manager 262 Upgrading CE Software-Based Endpoints Manually 266 Upgrading CE Software-Based Endpoints Through Cisco TMS 267 Backing Up and Restoring CE Software-Based Endpoints 268 Manual Backup and Restore 269 Backup and Restore Through Cisco TMS 272 Exam Preparation Tasks 274 Review All Key Topics 274 Define Key Terms 275 Q&A 275 Part III Network Requirements for Collaboration Deployments 277 Chapter 12 Cisco Core Network Components 278 "Do I Know This Already?" Quiz 279 Foundation Topics 281 LAN, WAN, and Wireless LAN 281 LAN 284 Access Layer 285 Distribution Layer 286 Core Layer 287 WAN 287 WLAN 289 Basic Configuration and Design 289 High Availability 291 Capacity Planning 293 Design Considerations 293 Gateways 294 ISR, ASR, and IOS Software Comparisons 295 ISR Products Explained 297 Exam Preparation Tasks 300 Review All Key Topics 300 Define Key Terms 301 Q&A 301 Chapter 13 Layer 2 and Layer 3 QoS Parameters 302 "Do I Know This Already?" Quiz 304 Foundation Topics 306 QoS-Related Issues 306 Latency, Jitter, and Packet Loss 307 Bandwidth 308 Class Models for Provisioning QoS 309 4/5 Class Model 309 8 Class Model 310 QoS Baseline Model (11 Class) 311 QoS Requirements 313 QoS Trust Boundaries 313 Congestion Management 314 Congestion Avoidance 315 Policing 315 Shaping 315 Link Efficiency Methods 316 Traffic Classifications 316 LAN and WAN Traffic Classifications 316 WLAN Traffic Classifications 318 Configure and Verify LLQ 319 Class Map 321 Policy Map 322 Service Policy 324 Verify and Monitor LLQ Settings 324 Exam Preparation Tasks 325 Review All Key Topics 325 Define Key Terms 326 Command Reference to Check Your Memory 327 Q&A 329 Chapter 14 DNS, NTP, and SNMP 330 "Do I Know This Already?" Quiz 331 Foundation Topics 332 DNS Settings 332 A/AAAA-Records 333 SRV Records 335 Reverse Pointer Record (PTR) 336 NTP Settings 337 SNMP Settings 338 Exam Preparation Tasks 340 Review All Key Topics 340 Define Key Terms 341 Q&A 341 Part IV Call Control Mechanisms 343 Chapter 15 Cisco Unified Communications Manager Setup 344 "Do I Know This Already?" Quiz 345 Foundation Topics 347 Services 347 Enterprise Parameters 351 Service Parameters 353 Other Settings 355 Groups 355 Device Settings 357 Device Defaults 358 Phone Button Template 358 Soft Key Template 359 Phone Services 360 SIP Profile 360 Device Pool Settings 360 Codec Negotiations Using Regions 361 Exam Preparation Tasks 364 Review All Key Topics 364 Define Key Terms 365 Q&A 365 Chapter 16 LDAP Integration with Cisco Unified Communications Manager 366 "Do I Know This Already?" Quiz 367 Foundation Topics 369 Application Users and End Users 369 Cisco Unified Communications Directory Architecture 372 LDAP Synchronization 373 Synchronization Mechanism 378 Automatic Line Creation 379 Enterprise Group Support 382 Security Considerations 383 Design Considerations for LDAP Synchronization 383 Additional Considerations for Microsoft AD 384 LDAP Authentication 385 Design Considerations for LDAP Authentication 387 Additional Considerations for Microsoft AD 388 Exam Preparation Tasks 388 Review All Key Topics 388 Define Key Terms 389 Q&A 389 Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 390 "Do I Know This Already?" Quiz 391 Foundation Topics 393 Bulk Administration Tool (BAT) 402 BAT Configuration Templates 404 CSV Data File Formats 405 BAT Spreadsheet Data Collection for CSV Data File Creation 407 Validate the Data Input Files 408 Insert BAT Data Input File Records into Database 409 Exam Preparation Tasks 410 Review All Key Topics 410 Define Key Terms 410 Q&A 410 Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 412 "Do I Know This Already?" Quiz 413 Foundation Topics 415 Endpoint Addressing 415 Numeric Addresses 419 Alphanumeric Addresses 420 Call Privileges 423 Partitions and Calling Search Spaces 424 Time of Day (ToD) Routing 429 Location-Based CAC Bandwidth Requirements 430 Call Coverage 434 Hunting 434 Line Group Members 435 Hunt Lists 435 Line Groups 436 Hunt Pilots 437 Call Hunting Operation and Call Flow 438 Call Queuing Settings 439 Exam Preparation Tasks 442 Review All Key Topics 442 Define Key Terms 443 Q&A 443 Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 444 "Do I Know This Already?" Quiz 445 Foundation Topics 446 Call Routing and Path Selection 446 Route Groups and Local Route Groups 452 Route Lists 455 Route Patterns and SIP Route Patterns 456 Digit Manipulation 458 Translation Patterns 459 Transformation Patterns 459 Exam Preparation Tasks 461 Review All Key Topics 461 Define Key Terms 461 Q&A 461 Part V Edge Services 463 Chapter 20 Introduction to Cisco Edge Services 464 "Do I Know This Already?" Quiz 465 Foundation Topics 466 Cisco Expressway 466 Cisco Voice Gateway Elements 469 Cisco Unified Border Element 471 Exam Preparation Tasks 472 Review All Key Topics 472 Define Key Terms 473 Q&A 473 Chapter 21 Mobile and Remote Access (MRA) 474 "Do I Know This Already?" Quiz 475 Foundation Topics 478 Requirements for MRA 478 DNS A-Records and SRV Records 479 Firewall Ports and Considerations 480 Certificate Requirements and Recommendations 481 HTTPS Reverse Proxy Settings 482 Service Discovery 483 Cisco Unified Communications Manager Settings for MRA 484 TLS Verify Requirements 487 Cisco Expressway Certificates 490 Cisco Unified Communications Manager Certificates 491 Creating Certificates for MRA 492 Initializing MRA on Expressway Servers 497 Collaboration Traversal Zones and Search Rules 501 Exam Preparation Tasks 504 Review All Key Topics 504 Define Key Terms 505 Q&A 505 Chapter 22 Cisco IOS XE Gateway and Media Resources 506 "Do I Know This Already?" Quiz 507 Foundation Topics 510 DTMF 510 CUCM Call-Routing Options 514 MGCP Gateway 516 H.323 Gateway 517 SIP Trunk 518 Cisco IOS XE Gateway Settings for ISDN Routing 519 Codec Preference List 520 Dial Peers 521 Voice Translation Rules and Profiles 526 Configure and Troubleshoot ISDN BRI 530 Step 1: Configuring BRI NT and TE Interfaces 530 Step 2: Verifying the BRI Interfaces 532 Configure and Troubleshoot ISDN PRI 533 Step 1: Configuring PRI Interfaces on the IOS XE Gateway 534 Step 2: Verifying PRI Interfaces 535 Exam Preparation Tasks 536 Review All Key Topics 537 Define Key Terms 537 Command Reference to Check Your Memory 537 Q&A 544 Part VI Collaboration Applications 547 Chapter 23 Understanding Cisco Unity Connection 548 "Do I Know This Already?" Quiz 549 Foundation Topics 550 Cisco Unity Connection Integration 550 Cisco Unity Connection System Settings 554 Cisco Unity Connection Call Handlers 555 Cisco Unity Connection Call Routing 556 Cisco Unity Connection Distribution Lists 558 Cisco Unity Connection Authentication Rules 558 Cisco Unity Connection Dial Plan 558 Exam Preparation Tasks 559 Review All Key Topics 559 Define Key Terms 559 Q&A 559 Chapter 24 Cisco Unity Connection End-User and Voice Mailbox 560 "Do I Know This Already?" Quiz 561 Foundation Topics 563 Cisco Unity Connection End-User Templates 563 User Templates Basics 567 Default Class of Service 569 Password Settings and Roles 570 Transfer Rules and Greetings 571 Call Actions 572 Message Actions and Caller Input 573 TUI Experience 575 Cisco Unity Connection End Users 576 Cisco Unity Connection Voice Mailboxes 582 Exam Preparation Tasks 584 Review All Key Topics 584 Define Key Terms 585 Q&A 585 Chapter 25 CUCM IM and Presence Service 586 "Do I Know This Already?" Quiz 586 Foundation Topics 589 CUCM IM and Presence Service Features and Functionalities 589 CUCM IM and Presence Service Architecture 591 CUCM IM and Presence Service High Availability 597 Configure the CUCM IM and Presence Server 598 Exam Preparation Tasks 606 Review All Key Topics 606 Define Key Terms 607 Q&A 607 Chapter 26 Users and Cisco Jabber Soft Clients 608 "Do I Know This Already?" Quiz 609 Foundation Topics 611 Registration Options for Jabber Client 611 Softphone Mode 612 Deskphone Mode 615 Hybrid Message Service 616 Team Messaging Mode 619 Configure Cisco Unified Communications Manager for Jabber Client 620 Configure End-User Accounts 620 Configure Cisco Unified Client Services Framework (CSF) Phone 622 Add CSF Phone to End-User Account 624 Computer Telephony Integration (CTI) and Other Considerations 625 Exam Preparation Tasks 630 Review All Key Topics 630 Define Key Terms 630 Q&A 631 Part VII Troubleshooting Collaboration Components 633 Chapter 27 Troubleshooting Endpoints 634 "Do I Know This Already?" Quiz 635 Foundation Topics 637 Accessing Logs on Cisco Unified IP Phones 637 Accessing Logs on CE Software-Based Endpoints 639 Log Collection 639 Log Bundle 641 Call Signaling and Quality 644 Signaling and Media Detail Capture 645 Common Registration Issues 647 Common Call Setup Issues 652 Common Media Issues 655 Troubleshooting Cisco Jabber 659 Exam Preparation Tasks 663 Review All Key Topics 663 Define Key Terms 664 Q&A 664 Chapter 28 Cisco Unified Communications Manager Reports 666 "Do I Know This Already?" Quiz 666 Foundation Topics 668 Dialed Number Analyzer 668 CAR Tool 670 CDR and CMR Logs on CUCM 673 User Reports on CUCM 676 System Reports on CUCM 677 Device Reports on CUCM 679 Exam Preparation Tasks 680 Review All Key Topics 680 Define Key Terms 681 Q&A 681 Chapter 29 Real-Time Monitoring Tool (RTMT) 682 "Do I Know This Already?" Quiz 682 Foundation Topics 684 Cisco Unified RTMT Overview 684 Monitor Systems with RTMT 688 Monitor the CUCM with RTMT 693 Exam Preparation Tasks 697 Review All Key Topics 697 Define Key Terms 698 Q&A 698 Chapter 30 Understanding the Disaster Recovery System 700 "Do I Know This Already?" Quiz 700 Foundation Topics 702 Disaster Recovery System Overview 702 Backup Cisco Unified Communications Solutions 704 Restore Cisco Unified Communications Solutions 707 Exam Preparation Tasks 709 Review All Key Topics 709 Define Key Terms 709 Q&A 709 Chapter 31 Monitoring Voicemail in Cisco Unity Connection 710 "Do I Know This Already?" Quiz 710 Foundation Topics 712 Generate Reports on Cisco Unity Connection 712 Generate Reports in Cisco Unified Serviceability 718 Use Reports for Troubleshooting and Maintenance 720 Exam Preparation Tasks 724 Review All Key Topics 724 Define Key Terms 725 Q&A 725 Part VIII Final Preparation 727 Chapter 32 Final Preparation 728 Hands-on Activities 728 Suggested Plan for Final Review and Study 728 Summary 729 Part IX Appendices 731 Appendix A Answers to the "Do I Know This Already?" Quizzes and Q&A Sections 732 Appendix B Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801) Exam Updates 762 Glossary 765 Online Elements Appendix C Memory Tables Appendix D Memory Tables Answer Key Appendix E Study Planner Glossary 9780136412595 TOC 6/24/2020

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