Description: Delivering Itsm for Business Maturity : A Practical Framework, Paperback by Weed-schertzer, Beverly, ISBN 1789732549, ISBN-13 9781789732542, Like New Used, Free P&P in the UK IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs – or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model. Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one. For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes.
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End Time: 2024-12-27T08:31:31.000Z
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Book Title: Delivering Itsm for Business Maturity : A Practical Framework
Number of Pages: 200 Pages
Language: English
Publication Name: Delivering Itsm for Business Maturity: a Practical Framework
Publisher: Emerald Publishing The Limited
Publication Year: 2019
Subject: Business
Item Height: 198 mm
Item Weight: 219 g
Type: Textbook
Author: Beverly Weed-Schertzer
Subject Area: Data Analysis
Series: Emerald Points
Item Width: 129 mm
Format: Paperback
