Description: Developing Interactional Competence at the Workplace by Hanh thi Nguyen, Taiane Malabarba What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam. FORMAT Hardcover CONDITION Brand New Publisher Description What is it about social interaction at the workplace that spurs interactional competence development? This book explores the answers to this question by analyzing the development of interactional competence by two Vietnamese hotel staff members, one novice and one experienced, as they interact with international guests in English in Vietnam.Using ethnomethodological conversation analysis (EMCA) in a longitudinal design, Nguyen and Malabarba trace the learners observable changes in interactional practices in guest-escorting walks over time. In doing so, they uncover the interaction-endogenous impetuses that may have led to these changes and address three fundamental questions in second language acquisition research: what is learned, how it is learned, and why it is learned. In seven chapters, the book offers an illuminating discussion of how competence has been conceptualized in EMCA and a rich analysis of how individuals changes in interactional conduct take place locally and longitudinally.With an in-depth discussion of theoretical issues as well as a fine-grained empirical analysis, this book appeals to researchers, students, and practitioners interested in social perspectives on second language learning, longitudinal EMCA, the development of interactional competence at the workplace, and guest-host interaction in hospitality.Chapter 7 of this book is freely available as a downloadable Open Access PDF at under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license. Author Biography Hanh thi Nguyen is Professor of Applied Linguistics in the Department of English and Applied Linguistics at Hawaii Pacific University, USA.Taiane Malabarba is a postdoc researcher and lecturer in Second Language Acquisition and Social Interaction in the Department of English and American Studies at the University of Potsdam, Germany. Table of Contents Chapter 1: Interactional Competence and Its DevelopmentChapter 2: The Hotel Guest-Escorting Walk as A Speech-Exchange SystemChapter 3: Evolving From Interactional TroublesChapter 4: Harvesting Interactional Materials from Co-Participants TurnsChapter 5: Contingently Assembling Resources Afforded by Interactional InfrastructureChapter 6: Optimizing Interactional Practices Through Recurrent ParticipationChapter 7: Discussion Details ISBN0367646765 Author Taiane Malabarba Publisher Taylor & Francis Ltd Series Routledge Advances in Second Language Studies Year 2024 ISBN-13 9780367646769 Format Hardcover Imprint Routledge Subtitle Learning English as a Foreign Language on the Shop Floor Place of Publication London Country of Publication United Kingdom Illustrations 17 Tables, black and white; 28 Line drawings, black and white; 28 Illustrations, black and white Audience Tertiary & Higher Education ISBN-10 0367646765 DEWEY 331.11014 Pages 294 Publication Date 2024-09-06 UK Release Date 2024-09-06 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:161431038;
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