Description: Freedom from Command & Control : Rethinking Management for Lean Service, Hardcover by Seddon, John, ISBN 1563273276, ISBN-13 9781563273278, Brand New, Free shipping in the US "Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers." An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.
Price: 76.43 USD
Location: Jessup, Maryland
End Time: 2024-12-31T08:58:18.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
Return policy details:
Book Title: Freedom from Command & Control : Rethinking Management for Lean S
Author: Seddon, John
Language: english
