Description: Heart of Hospitality : Great Hotel and Restaurant Leaders Share Their Secrets, Paperback by Solomon, Micah; Humler, Herve (FRW), ISBN 1590794893, ISBN-13 9781590794890, Brand New, Free shipping in the US Success in today&;s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company&;s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today&;s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today&;s new breed of luxury travelers Double-five-star chef and hotelier Patrick O&;Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today&;s travelers Restaurateur Traci Des Jardins on building a “narcissism-free&; hospitality culture Legendary chef Eric Ripert&;s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to th, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you&;ll find the secrets here.&;
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Book Title: Heart of Hospitality : Great Hotel and Restaurant Leaders Share Their Secrets
Number of Pages: 192 Pages
Language: English
Publisher: Selectbooks, Incorporated
Publication Year: 2019
Topic: Human Resources & Personnel Management, Customer Relations, Industries / Hospitality, Travel & Tourism
Item Height: 0.5 in
Genre: Business & Economics
Item Weight: 11.5 Oz
Item Length: 9 in
Author: Micah Solomon
Item Width: 9.9 in
Format: Trade Paperback
