Description: Ideal Customer Experience Journey : How to Make It a Reality Every Time, Paperback by Rocha, Alberto, ISBN 1515115550, ISBN-13 9781515115557, Like New Used, Free shipping in the US What if focusing on customer service is missing the forest for the trees? Companies like Apple, Netflix, and Amazon have fiercely devoted fan bases, and it’s not just because they do a good job answering service calls. While customer service is important, the true source of a company’s brand power is in the entire customer experience, from the initial exploration to the post-purchase relationship. Business leaders who forget this essential fact find their businesses struggling against the more nimble competition. Alberto Rocha, with the eBusiness Marketing Group, has helped many businesses transform their treatment of their customers and reap the marketing rewards. Now he’s written a new guide, The Ideal Customer Experience Journey: How to Make It a Reality Every Time, so you can to. The Ideal Customer Experience Journey is organized into course modules that enable you to systematically examine and improve your company’s customer experience approach. Whether you already have a good customer experience system, or need to build one, The Ideal Customer Experience Journey will give you the tools you need. You’ll learn how to: - Map the current customer experience you offer - Identify the bottlenecks in your system - Develop an ideal customer experience - Design action plans for improving the experience at key stages And much more! Grab The Ideal Customer Experience Journey today, and start building up your brand--the right way!
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
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Book Title: Ideal Customer Experience Journey : How to Make It a Reality Every Time
Number of Pages: 66 Pages
Language: English
Publisher: CreateSpace
Topic: Business Communication / Meetings & Presentations
Publication Year: 2015
Item Height: 0.2 in
Genre: Business & Economics
Item Weight: 4.8 Oz
Author: Alberto Rocha
Item Length: 8.5 in
Book Series: Ebusiness Marketing Ser.
Item Width: 5.5 in
Format: Trade Paperback
