Description: Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management Syst ISBN/UPC 9780787953102 Title: Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management Syst Authors: Johnson, Michael D., Gustafsson, Anders Binding: hardcover Publisher: Jossey-Bass Publication Date: Aug 1 2000 Edition: Condition : Used - Good . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business. About More Than Words More Than Words is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. Payment We accept PayPal for all eBay orders. Please see payment details below. Shipping Multiple shipping options are available for this item. For more detail, please see below, and select the shipping option that is most convenient for you. International Shipping: Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer''s responsibility. Please check with your country''s customs office to determine what these additional costs will be prior to bidding / buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts." US and International government regulations prohibit such behavior. Returns Your satisfaction is very important to us. Please contact us via the methods available within eBay regarding any problems before leaving negative feedback. Any defects, damages, or material differences with your item, must be reported to us within 7 days of receipt of the item or 30 days from date of shipment. The returned merchandise must be postmarked within 30 days of the shipment notification. Non-deliveries must be reported within 30 days of Shipment Notification. Undeliverable, unclaimed, refused, or insufficient addresses may be subject to a 20% restocking fee plus the cost of shipping. © 2012 More Than Words
Price: 3.79 USD
Location: Boston, Massachusetts
End Time: 2024-11-02T12:02:05.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Seller
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Intended Audience: Adult
Inscribed: NO
Book Title: Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Number of Pages: 240 Pages
Language: English
Publisher: Wiley & Sons, Incorporated, John
Item Height: 0.9 in
Topic: Marketing / General, Customer Relations, Management
Publication Year: 2000
Illustrator: Yes
Genre: Business & Economics
Item Weight: 14.5 Oz
Item Length: 9.4 in
Author: Anders Gustafsson, Michael D. Johnson
Item Width: 6.2 in
Book Series: J-B-Umbs Ser.
Format: Hardcover
