Description: When customers are disappointed with a product or service at any touchpoint along their journey, they tend to tell more people about their experience than when they are pleased. This refreshingly candid book offers easy-to-implement ways that managers of healthcare and retail organizations can delight their customers. If managers accomplish this "Job 1" task, their customers will not only return, but will also become ambassadors of that product or service.
Price: 15.89 USD
Location: East Hanover, NJ
End Time: 2024-12-06T08:17:12.000Z
Shipping Cost: 0 USD
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Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money back or replacement (buyer's choice)
Return policy details:
EAN: 9780578729831
UPC: 9780578729831
ISBN: 9780578729831
MPN: N/A
Book Title: Improving Healthcare & Retail Customer Experiences
Item Height: 0.7 cm
Item Length: 21.6 cm
Item Weight: 0.17 kg
Item Width: 14 cm
Publisher: Theresa M. Gargano-Adamski
Educational Level: Adult & Further Education
Publication Year: 2020
Subject: General
Language: English
Publication Name: Improving Healthcare & Retail Customer Experiences
Type: Textbook
Subject Area: Business & Economics
Author: Theresa Gargano-Adamski
Format: Trade Paperback
