Innovative Performance Support: Strategies and Practices for Learning in the Wor

Description: Innovative Performance Support: Strategies and Practices for Learning in the Workflow by Bob Mosher, Con Gottfredson The definitive guide to implementing Performance Support--without the need for extensive technical or instructional design knowledge FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Real Learning Happens as You Work!Implement performance support to increase and accelerate employee performance."It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way."—Nigel Paine, MD NigelPaine.com Ltd"Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers."—Marc J. Rosenberg, Marc Rosenberg and AssociatesResearch shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices—ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.Innovative Performance Support:Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performanceSupplements or replaces existing training programsCuts down on the use of help desks and other traditional in-house support functionsConrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency. Notes Apparently 80% of learning in the workplace occurs on an informal basis. This book offers a concise and comprehensive overview of systems and solutions to aid such workflow learning. Author Biography Dr. Conrad Gottfredson, Chief Learning Strategist at Ontuitivehas 30 years of experience helping organizations in leadership development, organizational learning, instructional design, knowledge management, and content development methods. His consulting work has helped governments, non-profits, and multi-national organizations wisely employ emerging technologies and methodologies to help people achieve personal and organizational goals. He has pioneered methodologies for developing and delivering learning at the moment of need to those who need it, when they need it, in the language and form they require, from a single source of content. Gottfredson has a Ph.D. in Instructional Psychology and Technology.Bob Mosher, Chief Learning Evangelist at Ontuitive, has been an active and influential leader in the learning and training industry for more than 25 years. He is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Bob joined Ontuitive from Microsoft, where he was the director of learning strategy and evangelism. Before Microsoft, Bob was the executive director of education for Element K, where he directed and influenced their learning model and products.An influential voice in the IT-training industry, Mosher speaks at conferences and participates within industry associations such as Chief Learning Officer magazine, CompTIA, ASTD, The eLearning Guild and The MASIE Center. Table of Contents Chapter 1: The Case for Performance Support; Chapter 2: Supporting Performance @ All Five Moments of Need; Chapter 3: Establishing Process as Your Learning and Support Backbone; Chapter 4: Beginning at the Moment of Apply and Designing from there; Chapter 5: Brokering Your Learning Assets; Chapter 6: Employing the Strength of Social Learning; Chapter 7: Managing Deliverables with Content Management Practices; Chapter 8: Implementing your Performance Support Strategy; Description for Bookstore A detailed look at why and how organizations should implement performance support, an alternative to formal training that increases efficiency, saves money and improves employee performance.About the Book Some research suggests that up to 80 percent of learning in the workplace occurs on an informal basis. Yet most corporations spend more than 80 percent of their training budget and effort on formal training. This book will explore the rising popularity of performance support, an alternative to formal training that focuses on ongoing job-specific help, rather than traditional classroom training in which an employee is asked to retain huge amounts of information in the absence of its application. Performance support systems can be as simple as free, open-source applications like blogs and wikis, or as sophisticated as new system software -- all depending on the needs of the company. In this book, expert Bob Mosher explains the advantages of performance support, as well as the possible varieties and their implementations.This methodology first gained traction in technical environments and medicine, where its main tools were honed. But the maturation of new collaborative technologies has made it easy to implement in any industry. Still, most organizations are not taking full or even partial advantage of the great opportunity it provides. Learning in the Workflow will show how these emerging learning methods are stepping up to fill this much needed training opportunity and what your company needs to know to ride the wave.Key Selling Features Expert author/regular speaking:Bob Mosher is a frequent keynote and breakout speaker for the largest learning conferences around, including the Masie Learning events, ASTD, and the E-Learning Guild. He spoke on this topic at this years ASTD TechKnowledge conference and will offer a three-day seminar on it for the Maisie Center in June. His work has appeared in numerous industry magazines, from CLO magazine to the E-Learning Guilds publications. LearningGuides clients include over 300 enterprise companies from over 40 different countries, including Disney, Deloitte, and Bank of America.Large emerging market/Press attention: Ambient Research from 2006 states that the fastest-growing markets in the training field will be: process embedded learning (43% growth) and collaborative learning (55% growth). Both are key elements in Performance Support. The topic has been recently featured in Training magazine, Human Capital Management, and Chief Learning Officer magazine, as well as on leading training blogs. Great cost savings in a tough environment:More and more organizations are cutting back on training dollars just when most also agree that learning is crucial to their future success. Learning organizations are challenged to do more with less and are aggressively exploring alternative methods which both save money AND can show a measureable increase in productivity. Performance support does both. An idea whose time has arrived:PS has typically been a narrowly focused and expensive endeavor, and as such took a backseat to more traditional learning approaches such as the classroom and E-Learning. Over the past 3 years, however, the tools and technologies to create cost-effective PS have emerged. One no longer needs an extensive technical and instructional design background to implement PS. PS is now a discipline for the masses and can be designed either as a replacement or as a complement to existing training approaches, which it will enhance and accelerate. A comprehensive book/approach is needed:Although there have been a few books and papers in this area (Jay Cross bookInformal Learning, and Allison Rossetts bookJob Aids and Performance Support) few have taken a comprehensive look at PS as a robust learning approach. There are several books on job aids alone, but those tend to focus o Details ISBN007170311X Author Con Gottfredson Publisher McGraw-Hill Education - Europe ISBN-10 007170311X ISBN-13 9780071703116 Format Paperback Place of Publication London Country of Publication United States Short Title INNOVATIVE PERFORMANCE SUPPORT Language English Media Book DEWEY 658.3124 Pages 272 Series Business Skills and Development Subtitle Strategies and Practices for Learning in the Workflow UK Release Date 2011-01-16 Year 2011 Publication Date 2011-01-16 AU Release Date 2011-01-16 NZ Release Date 2011-01-16 US Release Date 2011-01-16 Imprint McGraw-Hill Contemporary Audience Professional & Vocational Illustrations 25 Illustrations We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:35374572;

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