Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products

Description: Inside Your Customer's Imagination by Chip R. Bell Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description "Customer service expert Chip Bell takes readers to the next level of customer-centric innovation-not just listening to your customers or partnering with them but cocreating products and services with them"-- Publisher Description "Chip Bells unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customers ingenuity for creating breakthrough results."--Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)"A journey into a powerful idea . . . the more people you involve as creators and contributors, the greater your innovation capacity." -Polly LaBarre, New York Times-bestselling coauthor of Mavericks at WorkOrganizations need to offer customers breakthrough products, services, and solutions to effectively compete in todays innovation-hungry economy. The challenge is customers often dont know precisely what they want. As Henry Ford is reputed to have said, "If I had asked people what they wanted, they would have said faster horses."To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.Using examples from organizations like McDonalds, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer."Innovation through partnership is the blueprint for business growth in the future. Inside Your Customers Imagination provides the instruction and inspiration to make it a success."-Marshall Goldsmith, #1 New York Times-bestselling author"Chip Bells unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customers ingenuity for creating breakthrough results." -Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA) Author Biography Chip R. Bell is senior partner of the Chip Bell Group. For the sixth year in a row, Global Gurus in 2020 ranked him one of the top three keynote speakers in the world on customer service. Bell has appeared on CNBC, CNN, Fox Business, Bloomberg TV, ABC, CBS, and NPR, and his work has been featured in Fortune, Wall Street Journal, Financial Times, USA Today, Success, Businessweek, Entrepreneur, Money, and Fast Company. He is a regular columnist for Forbes.com, MoneyInc.com, CEOWORLD Magazine, Real Leaders, and TheCEOMagazine.com. Details ISBN 1523090200 ISBN-13 9781523090204 Title Inside Your Customer's Imagination Author Chip R. Bell Format Hardcover Year 2020 Pages 240 Publisher Berrett-Koehler Publishers GE_Item_ID:141742106; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 25.92 USD

Location: Fairfield, Ohio

End Time: 2024-12-21T04:37:26.000Z

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