Introduction To Service

Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Introduction To ServiceISBN13:9781532035982ISBN10:1532035985Author:Katzan Jr, Harry (Author)Description:A Service Is A Clientprovider Interaction That Creates And Captures Value For Both Participants We Use Service In Several Aspects Of Our Lives, Including Business, Government, Education, Health Care, And Religion But What Exactly Are The Best Practices, Principles, And Theories Of Service? The Actual Study Of Service Science Is A Relatively New Field, But It Is One That Can Open The Door To A Better Understanding Of This Essential Part Of Our Lives In This Invaluable Guide, Harry Katzan Jr , Director Of The Service Institute Of Hilton Head, Offers A Concise, Readable Examination Of How Managers Can Use Information About Services To Construct A Better Customer Environment Harry Katzan Jr Believes That The Characteristics Of A Service Process Determine Its Efficacy In Solving Real-World Problems He Disseminates These Characteristics And Provides A Clearer View To Help Managers Pinpoint The Exact Issues They Need To Tackle Informative Chapters Include The Following: -- Service Concepts -- Service Systems -- Information Services -- Service Management -- Service Business With A Comprehensive Bibliography, Detailed Footnotes, And A Highly Engaging Writing Style, Introduction To Service Is Perfect For The Professional And The Layman Alike Discover How You Can Put Information About Services To Work For You Binding:Hardcover, HardcoverPublisher:IUNIVERSE INCPublication Date:2017-10-30Weight:0.65 lbsDimensions:0.44'' H x 8.5'' L x 5.5'' WNumber of Pages:124Language:English

Price: 22.82 USD

Location: USA

End Time: 2024-02-04T12:27:42.000Z

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