Description: Further DetailsTitle: Ignore Your Customers (and They'll Go Away)Condition: NewEAN: 9781400214952ISBN: 9781400214952Publisher: HarperCollins LeadershipFormat: PaperbackRelease Date: 04/29/2021Item Height: 213mmItem Length: 139mmItem Width: 14mmItem Weight: 194gAuthor: Micah SolomonLanguage: EnglishSubtitle: The Simple Playbook for Delivering the Ultimate Customer Service ExperienceISBN-10: 1400214955Description: The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find:Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.Country/Region of Manufacture: USGenre: Business & FinanceRelease Year: 2021 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
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Publication Name: Ignore Your Customers (and They'll Go Away)
Title: Ignore Your Customers (and They'll Go Away)
EAN: 9781400214952
ISBN: 9781400214952
Release Date: 04/29/2021
Release Year: 2021
Subtitle: The Simple Playbook for Delivering the Ultimate Customer Service
ISBN-10: 1400214955
Country/Region of Manufacture: US
Book Title: Ignore Your Customers (and They'll Go Away) : The Simple Playbook for Delivering the Ultimate Customer Service Experience
Number of Pages: 240 Pages
Language: English
Publisher: HarperCollins Leadership
Publication Year: 2021
Item Height: 0.7 in
Topic: Sales & Selling / Management, Consumer Behavior, Customer Relations
Genre: Business & Economics
Item Weight: 7.1 Oz
Author: Micah Solomon
Item Length: 8.3 in
Item Width: 5.5 in
Format: Trade Paperback
