Quality as an Organizational Strategy: Building a System of Improvement by Cliff

Description: Quality as an Organizational Strategy by Clifford L. Norman, Lloyd P. Provost, David M. Williams Estimated delivery 3-12 business days Format Paperback Condition Brand New Description From the authors of The Improvement Guide, The Health Care Data Guide, Quality Improvement Through Planned Experimentation, and Transforming Health Care Leadership.Quality as an Organizational Strategy describes an approach to leading organizations based on W. Edwards Demings charge that leaders need a new theory of management and a strategy built on quality. The book defines quality as a strategy and describes a framework of five activities for leaders that can generate both immediate results and long-term performance. The framework aligns the functions of measurement, marketing, planning, and execution of improvement projects to optimize the performance of any organization. Five activities for leaders to focus the organization on improvement: Purpose activity - Establish and communicate the purpose of the organization System activity - View the organization as a system (System Map and Vector of Measures)Obtaining information activity (customer focus) - Establish a system to obtain information relevant to the Need the organization is fulfillingPlanning activity - Planning to improveManaging improvement activity - Managing improvement efforts Details ISBN-13 9798990466104 Title Quality as an Organizational Strategy Author Clifford L. Norman, Lloyd P. Provost, David M. Williams Format Paperback Year 2024 Pages 426 Publisher Provident Heierman Press GE_Item_ID:168307665; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 39.48 USD

Location: Fairfield, Ohio

End Time: 2024-12-27T07:45:23.000Z

Shipping Cost: 0 USD