Rethinking Reputational Risk: How to Manage the Risks that can Ruin Your Busines

Description: Rethinking Reputational Risk by Anthony Fitzsimmons, Derek Atkins, Prof Derek Atkins Get a new perspective on the true nature of reputational risk and damage to organizations, and understand why its root causes trace back to individual and collective human behaviour. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description A companys reputation is one of its most valuable assets, and reputational risk is high on the agenda at board level and amongst regulators. Rethinking Reputational Risk explains the hidden factors which can both cause crises and tip an otherwise survivable crisis into a reputational disaster. Reputations are lost when the perception of an organization is damaged by its behaviour not meeting stakeholder expectations. Rethinking Reputational Risk lays bare the actions, inactions and local states of normality that can lead to perception-changing consequences and gives readers the insight to recognize and respond to the risks to their reputations. Using case studies, such as BPs Deepwater Horizon oil spill, Volkswagens emissions rigging scandal, Tesco, AIG, EADS Airbus A380, and Mid-Staffordshire NHS Hospital Trust, and analysis of their failures, this hard-hitting guide also applies lessons drawn from behavioural economics to the behavioural risks that underlie reputation risk. An essential read for risk professionals, business leaders and board members who need to understand and deal with business-critical threats to their reputation, this book presents a new framework that will be invaluable for all involved in safeguarding an organizations reputation. Author Biography Anthony Fitzsimmons is Chairman of Reputability LLP and an authority and leading thinker on reputational risk and the propensity of behavioural and organizational risks to cause reputational damage.Derek Atkins BSc PhD MIMMM CEng FCIM FCII Chartered Insurer was a visiting Professor at Cass Business School, London, teaching risk management, reputational risk, and insurance, and a partner in Reputability LLP. He was the co-author of a dozen books. Table of Contents Section - ONE: RethinkingChapter - 01: IntroductionChapter - 02: Reputation BasicsChapter - 03: How Reputations are lostChapter - 04: What is Reputational Risk?Chapter - 05: The hole in Classical Risk ManagementChapter - 06: Stakeholder BehaviourChapter - 07: Risks from failing to communicate and learnChapter - 08: Character, Culture and EthosChapter - 09: IncentivesChapter - 10: ComplexityChapter - 11: Board composition, Skill, Knowledge, Experience and BehaviourChapter - 12: Risks from Strategy and ChangeChapter - 13: Incubation and complacencyChapter - 14: The special role – and Risks – of leadersSection - TWO: Case studiesChapter - 15: BP: Texas City ExplosionChapter - 16: BP: Deepwater HorizonChapter - 17: Tesco PLCChapter - 18: American International Group (AIG)Chapter - 19: EADS Airbus A380Chapter - 21: VolkswagenChapter - 22: Mid Staffordshire NHS Foundation Trust (Stafford Hospital)Section - THREE: PracticalitiesChapter - 23: The way forwardChapter - 24: System Basics – Getting to goChapter - 25: Setting up the Reputational Risk Management SystemChapter - 26: Operating the Reputational Risk Management System Review "An exceptional book for learning at every level - whether you are a business school student or a chief executive; Prime Minister or a new recruit into the civil service." * Lord Owen CH FRCP, Former UK Foreign Secretary and author of The Hubris Syndrome *"The authors have examined trust in business through the lens of reputational risk and identified themes that really matter. Their well-illustrated commentary is good read for business leaders at all levels." * Dame Alison Carnwath, Company Chair, Audit Committee Chair, NED and Supervisory board member *"This book is written in the riveting style worthy of a subject often overlooked. The authors discussion of collateral damage and guilt by association was especially intriguing." * Senator Bob Graham, Co-Chairman of the National Presidential Commission on the Deepwater Horizon Disaster *"The authors highlight the role of culture and conduct and of the wider responsibilities of organisations to their customers and to the public. I much endorse their recommendations to business leaders. It is instructive to see this subject handled with such conviction and clarity." * Sir Winfried Bischoff, Chairman, Financial Reporting Council *"The authors show why the most valuable core competence for leaders everywhere is the ability to understand how people actually feel, think and behave, and how to manage risks from people effectively. This is just as important for government and the public sector as for private sector organisations." * Richard Bacon MP, Deputy Chairman, House of Commons Public Accounts Committee *"This thoroughly enjoyable book is a must-read for leaders of all organizations at all levels, right up to the board and its leadership." * Dr Kiyoshi Kurokuwa, Chairman of the Independent Investigation Commission of Fukushima Nuclear Accident by the National Diet of Japan *"I very much welcome this book as a comprehensive and insightful study into one of the most critical but often neglected aspects of risk management - reputational risk." * John Hurrell, Chief Executive of AIRMIC *"Rethinking Reputational Risk is an excellent contribution to the understanding of reputation as a key indicator of the quality of a companys leadership, culture and material stakeholder relationships." * Colin Melvin, Head of Global Stewardship, Hermes Investment Management *"This book will be chastening reading for company board members. Other readers will be fascinated, and also horrified, by the systematic risk-blindness of those who oversee our largest and most powerful companies." * Professor Andrew Hopkins, author of Risky Rewards: How company bonuses affect safety * Review Text "An exceptional book for learning at every level - whether you are a business school student or a chief executive; Prime Minister or a new recruit into the civil service." Review Quote "This thoroughly enjoyable book is a must-read for leaders of all organizations at all levels, right up to the board and its leadership." Promotional "Headline" Explains the underlying behavioural and organizational risks that can leave organisations vulnerable to what can be catastrophic reputational damage Feature * Explains the underlying behavioural and organizational risks that can leave organisations vulnerable to what can be catastrophic reputational damage; * Provides a framework and insights that will help risk managers and boards to focus on and deal with the fundamental behavioural risks that underlie reputational risks; * Reveals how and why these risks remain hidden for long periods before emerging unexpectedly, giving readers the incentive to troubleshoot for their organizations well before trouble emerges; * Uses a wide variety of real-life case studies - BP, Barclays, AIG, Volkswagen and the NHS - and examples of organizations that have suffered reputation damage to draw out insights Details ISBN0749477369 Author Prof Derek Atkins Language English ISBN-10 0749477369 ISBN-13 9780749477363 Media Book Format Paperback Short Title RETHINKING REPUTATIONAL RISK Year 2017 Publication Date 2017-01-03 Imprint Kogan Page Ltd Place of Publication London Country of Publication United Kingdom DEWEY 658.403 Illustrations black & white illustrations Subtitle How to Manage the Risks that can Ruin Your Business, Your Reputation and You UK Release Date 2017-01-03 AU Release Date 2017-01-03 NZ Release Date 2017-01-03 Edited by Maria Tamboukou Birth 1954 Affiliation Consultant in Anaesthesia and Intensive Care Medicine, University Hospital Ayr, NHS Ayrshire and Arran, UK Position Consultant in Anaesthesia and Intensive Care Medicine Qualifications PhD. Pages 336 Publisher Kogan Page Ltd Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:161824921;

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