Description: Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today's economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems - Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management - supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and managementIncludes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue managementBridges theory and practiceContains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.
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Location: Hillsdale, NSW
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EAN: 9781498723060
UPC: 9781498723060
ISBN: 9781498723060
MPN: N/A
Book Title: Service Systems Engineering and Management (Operat
Item Length: 23.4 cm
Number of Pages: 578 Pages
Publication Name: Service Systems Engineering and Management
Language: English
Publisher: Taylor & Francis Inc
Item Height: 234 mm
Subject: Management
Publication Year: 2018
Type: Textbook
Item Weight: 1066 g
Subject Area: Mechanical Engineering
Author: Vittaldas V. Prabhu, A. Ravi Ravindran, Paul M. Griffin
Item Width: 156 mm
Format: Hardcover
