The ICT Malaise: A Diagnosis and Cure for the Dysfunctional Information and Comm

Description: The ICT Malaise by Nadine Fruin Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other. Publisher Description "A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT."Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School"The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. In an era of exponential changes where humans are rendered obsolete at the same pace of technology, it is fundamental to go back to basics on why we lead and innovate in the first place."Silvio Rugolo, VP, Global Sales, BMC Software, Digital Service OperationsWe hurtle ahead with technology, apps, and the newest innovation in a world that already demands a constant online presence and availability. You are included if you quickly adapt the newest technology and excluded if you wait too long.Information and communication technology (ICT) service providers, suppliers, and customers all try to make sense and make the most money out of technology developments and constant innovation with the help of frameworks, methodologies, best-practice approaches, and models. They continuously improve, align, integrate, and optimize, but unfortunately do not apply the same drive to safeguarding quality.This book leads the reader along a path of critical thinking, reflecting, and contemplating while offering alternative ways for service providers, customers, and suppliers to interact with each other. In addition, it encourages them to conduct their business in such a way that customers, service providers, and suppliers achieve satisfaction. The author implies a different mindset, a new way of interacting and a surprising approach to the many frameworks, models, and methodologies being introduced ceaselessly.While reading this book, IT professionals receive practical guidelines for using these newfound methodologies and models to help build and maintain healthy business relations while ensuring quality delivery of products and services. Readers will be surprised by how much more satisfying and less stressful their work environment becomes! Author Biography Nadine Fruin is an independent ICT consultant and trainer and worksinternationally as owner of Fruin Consultancy & Training, based inthe Netherlands. She holds a Master degree in Organizational ChangeManagement from the Vrije Universiteit of Amsterdam. She was MasterTrainer Lean IT for ITpreneurs in 2016 and 2017, giving numerous sessionson behalf of the Lean IT Association in English and Spanish for professionalsworldwide.She is the creator of the Galileo Service Management Framework, developedin 2016–2017 for Spaceopal GmbH, which successfully secured thebid to be the Galileo Service Operator with the European GNSS Agencyas customer. She is a consultant and trainer for Shipley Associates, a companywith international presence which helps and enables companiesworldwide with the preparation of complex bids with training, coachingor taking over parts of the tender preparation.Over the past 20 years she has fulfilled a variety of roles such as processand service manager, trainer, coach, organizational change managerand business developer in multiple organizations worldwide, covering alltypes of private and public institutions on the service provider, supplierand customer side of business. Details ISBN 0367228564 ISBN-13 9780367228569 Title The ICT Malaise Author Nadine Fruin Format Hardcover Year 2019 Pages 202 Publisher Taylor & Francis Ltd GE_Item_ID:139859436; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! 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End Time: 2024-12-18T03:08:22.000Z

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