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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable

Description: Good Used Hard cover

Price: 7.94 USD

Location: Sparks, Nevada

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable

Item Specifics

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money Back

Publication Date: 2008-11-11

Pages: 240

Book Title: Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Number of Pages: 240 Pages

Language: English

Publisher: Harvard Business Review Press

Item Height: 0.9 in

Publication Year: 2008

Topic: Customer Relations, Personal Success, Strategic Planning

Illustrator: Yes

Genre: Business & Economics

Item Weight: 19 Oz

Item Length: 9.6 in

Author: Joe Wheeler, W. Earl Sasser, James L. Heskett

Item Width: 6.6 in

Format: Hardcover

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