The Secret Shopper Handbook: Tips for Retailers by Gail Cassidy (English) Paperb

Description: The Secret Shopper Handbook by Gail Cassidy Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Businesses flourish by being able to attract and keep customers. This book is for retailers and retail employees. The tips include methods to examine your business from the customers point of view. Human relation principles, communication skills, and listening skills are emphasized. An exercise at the end allows your employees to experience customer service outside of your business. Ten ways to appreciate customers, the definition of a customer, what customers need, plus tips for employers and employees will help your business attract the customers you need to succeed. Read your copy and highlight those tips you feel would bring more customers to your store on a continuing basis. Everyone wants to feel important and and wants to feel special. These tips will show you how to implement those circumstances. Customers who continually return to your establishment are the key to the success of your business! Implement these tips, and their return will be guaranteed! Author Biography As owner of Tomlyn Publications, Gail Cassidy creates and delivers programs on Kids Mentoring Kids and Anti-Bullying to local schools. She is also co-writer of a monthly electronic newsletter, Retired-NextPhase.com and runs bi-monthly Legacy Workshops at senior citizen centers. Cassidy is former president of seven non-profit organizations in her home town. Her career includes being a high school English teacher, an instructor/manager/writer for IBM Corporation, executive director of the American Red Cross, and later an instructor for Dale Carnegie Inc. as well as being a manager and a trainer of Carnegie instructors. Since her retirement, Gail has devoted her time to writing and teaching, including summers in Lithuania teaching school administrators. She has written twenty-one books which can be found on amazon.com. Her primary focus is on the importance of civility, self-respect, and sensitivity to others. From Discover Your Passion to The Validating Mentor and all of her Tips books, Gail emphasizes a common theme--the importance of making people feel important, after which everything else falls into place. Details ISBN 1490544577 ISBN-13 9781490544571 Title The Secret Shopper Handbook Author Gail Cassidy Format Paperback Year 2013 Pages 46 Publisher Createspace Independent Publishing Platform GE_Item_ID:76375465; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 16.45 USD

Location: Fairfield, Ohio

End Time: 2025-01-22T02:02:38.000Z

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