The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalt

Description: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value ISBN: 0684832569 Title: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value EAN: 9780684832562 Authors: Sasser Jr., W. Earl & Schlesinger, Leonard A. & Heskett, James L. Binding: Hardcover Publisher: Free Press Publish Date: 03/06/1997 Pages: 320 Weight: 499 Gms Condition: Good SKU: 9866386Ripped/damaged jacket. The dust jacket of this book is slightly damaged/ripped, however, this does not affect the internal condition. Aged book. Tanned pages and age spots, however, this will not interfere with reading.

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EAN: 9780684832562

ISBN: 0684832569

Book Title: The Service Profit Chain: How Leading Companies Link Profit and G

Number of Pages: 320 Pages

Language: English

Publication Name: The Service Profit Chain

Publisher: Simon & Schuster

Publication Year: 1997

Subject: Management, Business

Item Height: 235 mm

Item Weight: 503 g

Type: Textbook

Author: W. Earl Sasser, James L. Heskett, Leonard A. Schlesinger

Item Width: 156 mm

Format: Hardcover