Trust and Betrayal in the Workplace: Building Effective Relationships in Your Or

Description: Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization by Dennis S. Reina, Michelle L. Reina Trust can be hard to build and sustain because most people arent aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level can take action and change his or her behaviour to create, build, and sustain trust in the workplace. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people arent aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level-not just those at the top-can take action and change his or her behavior to create, build, and sustain trust in the workplace.Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when its been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust- the energy that exists when its present, the pain that arises when its been broken, and the transformation that occurs when its been restored. This revised edition is a new and improved guide for people who want to unleash the power of what theyre able to accomplish through building trust-based workplace relationships.Trust is a key differentiator for high-performing organizations. It makes bold initiatives possible, difficult transitions easier, and everyday workflow more effective. Yet trust can be hard to build and sustain because most people arent aware of the subtle and unintentional ways they test and break trust in their workplace relationships every day. In this updated edition of their award-winning book, Dennis and Michelle Reina show how anyone at any level-not just those at the top-can take action and change his or her behavior to create, build, and sustain trust in the workplace.Drawing on over twenty years of research and experience in hundreds of organizations, the Reinas define the three key dimensions of trust and describe the specific everyday behaviors that build each dimension. They provide a proven seven-step process for restoring trust when its been tested or betrayed and offer completely new material for strengthening self-trust. This book is about the power of trust- the energy that exists when its present, the pain that arises when its been broken, and the transformation that occurs when its been restored. This revised edition is a new and improved guide for people who want to unleash the power of what theyre able to accomplish through building trust-based workplace relationships. Author Biography Dennis Reina is cofounder of Reina, a trust-building consultancy. Considered pioneers in the field of workplace trust, Dennis and Michelle Reina are change management consultants, executive coaches, and sought-after keynote speakers who each have a PhD in human organizational systems. They are also the authors of the award-winning, bestselling business book Rebuilding Trust in the Workplace- Seven Steps to Renew Confidence, Commitment, and Energy.Michelle Reina is cofounder of Reina, a trust-building consultancy. Considered pioneers in the field of workplace trust, Dennis and Michelle Reina are change management consultants, executive coaches, and sought-after keynote speakers who each have a PhD in human organizational systems. They are also the authors of the award-winning, bestselling business book Rebuilding Trust in the Workplace- Seven Steps to Renew Confidence, Commitment, and Energy. Table of Contents Preface Chapter One Trust Begins with You Chapter Two Trust of Character Chapter Three Trust of Communication Chapter Four Trust of Capability Chapter Five Your Readiness and Willingness to Trust Chapter Six How You Trust Chapter Seven How Trust Is Broken: Betrayal Chapter Eight How Trust Is Rebuilt: The Seven Steps for Healing Chapter Nine How Trust Is Transformed: Transformative Trust Chapter Ten Taking Trust to the Next Level Index Acknowledgments About the Authors Working with Reina, A Trust Building Consultancy Review "Better than anyone else, the Reinas are bringing the human side of the equation back into our organizations. Theyre showing us that trust isnt a feeling but a tangible element that influences how we interact. The Reinas have ventured into territory where no one has gone before in this third edition." —Eric Deschenes, Vice President, Canada Segments and Targeted Customers, and Vice President, Energy Business for Canada, Schneider Electric Canada Inc. "This third edition breaks through theory into our personal realities to reveal the possibility each one of us has to build or rebuild trust in our workplaces and lives. It is personal, universal, relevant to all aspects of life, and deeply empowering: a timely, accessible gift." —Katherine Armstrong, Director, Business Transformation, Volac International, United Kingdom "A powerful, insightful, yet accessible approach to understanding the impact when trust is broken—both at home and in the workplace. The Seven Steps for Healing provide a framework that empowers you to take responsibility, identify when and why trust was broken, and restore trust again. This third edition is filled with useful lessons." —Heidi Dross, Senior Director, Group Benefits, Aetna Health Insurance "In this third edition of Trust and Betrayal in the Workplace, both leaders and followers are given a fresh perspective on trust. This is not an update; rather, its a new book written not only for management, but also for every person in the whole organization." —Thomas C. Johnston, Dean, New England School of Communications, Husson University "In this latest edition, the Reinas have demonstrated that trust is the foundation for all relationships, both in the workplace and in our everyday lives. Theyve taught us how to make trustworthy connections so we can create an environment where teamwork flourishes and people want to work." —Landon Cobb, CPA, FLMI, Vice President, Finance, Fidelity & Guaranty Life "This third edition is a simple approach to a very complex problem. Its about leveraging your strengths to create alignment between who you are, what you love to do, and the relationships you value. This book is the answer to a great need." —Susan Harpster, Executive Director, Group Insurance – New Business and Administrative Risk Services, Aetna "This third edition of Trust and Betrayal in the Workplace offers readers the opportunity to learn the value of trust, the danger of betrayal, and the path to healing and improvement. These concepts are essential to success." —Kevin W. Donovan, CEO, Mt. Ascutney Hospital and Health Center "In the third edition of Trust and Betrayal in the Workplace, Dennis and Michelle Reina present effective insight into the crucial role that trust plays in making an organization successful and sustainable. Trust creates an ethos of sanguinity and alliance that leads to a performance-driven environment. A compelling read!" —Dr. Saagarika Ghoshal, Director, Human Resources, Metro Cash and Carry, Bengaluru, India "Powerfully and beautifully written, this new edition of Trust and Betrayal in the Workplace is full of valuable instruction, meaningful stories, and practical guidance, as well as being a real pleasure to read. After reading it, I am convinced that strengthening trust will allow us to unlock greater success in our workplaces." —Catherine Robinson-Walker, President, The Leadership Studio, and author of Leading Valiantly in Healthcare "The third edition carries a powerful message: if you want more trust in your relationships with others, first change your own behaviors and actions. More than ever before, sustainable relationships based in trust are a crucial competitive advantage. Trust and Betrayal in the Workplace provides actionable techniques to help you build and sustain trust." —Tim Mai, Senior Vice President, LPL Financial "Michelle and Dennis Reinas work illustrates why trust is a critical component to any organizations success. This book is a must-read for all those who want to build trust, both within themselves and in their relationships with others." —Marcia Applegate, Human Resource Leader "This book helped me become aware of the subtle erosions of trust in my relationships and equipped me to respond with thoughtfulness and compassion. Im certain the skills Ive learned will give me an advantage when I enter the workplace after graduation." —Julia Rauen, Sophomore, Echols Scholar, University of Virginia "In this third edition of Trust and Betrayal in the Workplace, you will find an insightful and understandable road map to help you, your colleagues, and your customers build trust and function at your highest levels. Well written and thoroughly relatable, this book is a must-read for any organization and its leaders." —Kevin McCarthy, President and CEO, PC Construction Company "Drs. Dennis and Michelle Reina do more than teach us how to work through bad situations in our relationships. They teach us how to avoid getting in those situations in the first place." —Lisa Schoonhoven, Human Resources Manager, Schneider Electric, Canada "Trust is the key issue for our times, and Dennis and Michelle Reina are the go-to experts on trust. Read their brilliant book before trust becomes an issue. You can trust their advice—I do!" —Jesse Lyn Stoner, coauthor Full Steam Ahead! and Leading at a Higher Level "In this new edition of Trust and Betrayal in the Workplace, the Reinas remind us that leaders cant be the sole guides in creating trust: we all have a responsibility to practice healthy, trustworthy behaviors. The Reinas are on to something huge." —Jay Fayette, Senior Vice President, PC Construction Company "This new edition of Trust and Betrayal in the Workplace is resourceful, timely, and practical. I continue to use the proven and thoughtful strategies in my work. This amazing book is a must read!" —Jill C. Dagilis, Executive Director, Worcester Community Action Council, Inc. Long Description Trust is a non-negotiable for high performing relationships and organizations. Yet trust is fragile, and ninety percent of the behaviors that break it are subtle, fleeting, and unintentional. Drs. Dennis and Michelle Reina have rewritten this third edition of their best-selling, award-winning book Trust and Betrayal in the Workplace to empower everyone at every level of responsibility - not just leaders - to build and sustain trust in their workplaces. Updated and completely rewritten with new case studies, tools, tips, and reflections, this third edition is the culmination of the authors more than 20 years of rigorous research and "in the trenches" trust building experience with hundreds of organizations and thousands of people around the world. As pioneers in the field of trust, Dennis and Michelle tell the truth about what it takes to build sustainable trust in the workplace - trust that withstands the tests of time, geography, and an increasingly volatile and competitive marketplace. In this third edition, the authors provide the most detailed blueprint available for building highly effective, trust-based connections and organizations. Drs. Dennis and Michelle Reina have devoted their careers to trust because they believe that people dont just want and need trustworthy relationships - they have a fundamental right to them. In this rewritten third edition of Trust and Betrayal in the Workplace, the authors reveal their practical, proven approaches to accessing this right to trust - one thought, intention, and behavior at a time. Review Quote "Better than anyone else, the Reinas are bringing the human side of the equation back into our organizations. Theyre showing us that trust isnt a feeling but a tangible element that influences how we interact. The Reinas have ventured into territory where no one has gone before in this third edition." --Eric Deschenes, Vice President, Canada Segments and Targeted Customers, and Vice President, Energy Business for Canada, Schneider Electric Canada Inc. "This third edition breaks through theory into our personal realities to reveal the possibility each one of us has to build or rebuild trust in our workplaces and lives. It is personal, universal, relevant to all aspects of life, and deeply empowering: a timely, accessible gift." --Katherine Armstrong, Director, Business Transformation, Volac International, United Kingdom "A powerful, insightful, Promotional "Headline" This new edition of a classic, bestselling book has been revised and updated throughout and includes a new chapter on "Forgiveness in the Workplace" Description for Sales People CLASSIC BESTSELLER: This is the classic book covering both trust and betrayal in the workplace. The two previous editions have sold over 40,000 copies. EXTENSIVELY REVISED: This new edition has been thoroughly updated, with new stories and examples throughout and with a new chapter on "Forgiveness in the Workplace." EFFECTIVE MARKETERS. Michelle and Dennis Reina are high-energy, high-action marketers through many avenues, including speaking, workshops, media articles, viral marketing, social media, corporate bulk sales, and webinars. Their successful business is entirely focused on the subject of this book, so they will be marketing the book every day. Details ISBN1626562571 Author Michelle L. Reina Short Title TRUST & BETRAYAL IN THE WORKPL Language English Edition 3rd ISBN-10 1626562571 ISBN-13 9781626562578 Media Book Format Paperback Residence Stowe, VT, US Birth 1950 Year 2015 Pages 224 Imprint Berrett-Koehler Place of Publication San Francisco Country of Publication United States Series UK Professional Business Management / Business Subtitle Building Effective Relationships in Your Organization Publication Date 2015-02-02 UK Release Date 2015-02-02 AU Release Date 2015-02-02 NZ Release Date 2015-02-02 US Release Date 2015-02-02 Publisher Berrett-Koehler Edition Description 3rd edition DEWEY 658.4095 Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. 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