What They Don't Teach You In Business School: Real-World Sales And Service Skill

Description: What They Don't Teach You In Business School by Michele L. Fleury Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Want to win more customers? Want to know what to say to clients and how to say it? Want your clients to love your company and willingly refer you to others?This book will illustrate simple communication, sales, and customer service techniques that you can immediately implement in your business and in your relationships with your clients. In this book, you will learn "tried and true" tactics, not "pie in the sky" ideas that are so broad they leave you wondering what to do next. So youve already started a business, youre incredibly talented with a creative skill, people keep telling you that your work is wonderful or that your business idea is great-but you cant seem to get good customers and keep them. Maybe you get the client the first time, but they never come back to your business again, and no one is referring other people to you. Perhaps youve started a small company, but you have no business experience or training, and you have no idea how to sell, service, or communicate with customers.The tips in this book represent a lifetime of helpful hints and specific tactics used in the authors corporate sales career (and in her own small business) -- for over 25 years -- to communicate, sell, service, and satisfy clients of all kinds. Here are just a few things youll learn in the book: Basic & Effective Communication TechniquesHow to Properly Set Client Expectations (and still achieve client satisfaction!)Questioning & Listening TechniquesTips to Resolve Customer IssuesHow to Handle the First Client Meeting in 10 Easy StepsHow to Put Together a ContractHow to Ask for and Get Positive Reviews from ClientsFollow the advice in this book and youll immediately make a positive change in your business by communicating more effectively, providing better service, and improving client relationships.Whats stopping you from learning how to talk to your clients, how to present and sell to them, and how to give them first-rate service? These are the keys to success for any small business. So what are you waiting for?Hit the "buy now" button! Author Biography The daughter of hard-working parents (Dad was a school teacher and Mom was an executive assistant), Michele was brought up in a small town in Massachusetts. Michele grew up wanting to leave "small town America" and experience the world. Although she grew up with friends, was outgoing, and was successful in academics and school activities, Michele felt like a "square peg trying to fit in a round hole" in a place where the small town "mentality" seemed to be all around her. After getting good grades in high school, Michele studied at Boston College, where she graduated with honors with Bachelors degrees in both Marketing and Economics. After working in the corporate world in sales, account management, and marketing positions, Michele developed a strong desire to leave the "corporate grind" and wanted to start her own business. Though the corporate paycheck was great, Michele had an entrepreneurial mindset. However, she was afraid to leave the security of the high-paying jobs she was accustomed to. After starting the business part-time, Michele and her husband founded MPD Video Productions, and they eventually left corporate to run the business full-time. Michele and her husband both wanted "out" of corporate America so badly that they sold their big house, moved to a less expensive town, and downsized to cut expenses while building their business. The company is now an award-winning video production company. Upon entering the small business arena, Michele quickly realized how many business owners lack critical sales and service skills, and how strongly this deficiency and inability to work with clients affects their success. Michele felt compelled to share her vast knowledge and experience with the world, in order to help other business people with selling and servicing prospects and customers, improving communication and setting expectations, and building customer loyalty. If she inspires one more person to leave the "corporate grind" to start a business, or if she helps another small business owner "win and wow" more customers, she has accomplished her goal by writing this book. Michele has a love of working with clients, and thrives on providing a positive customer experience for her clients. She lives in Massachusetts with her husband Alan. Contact her at , or via her video companys website at Details ISBN 1548706884 ISBN-13 9781548706883 Title What They Don't Teach You In Business School Author Michele L. Fleury Format Paperback Year 2017 Pages 158 Publisher Createspace Independent Publishing Platform GE_Item_ID:127796779; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. 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Price: 19.66 USD

Location: Fairfield, Ohio

End Time: 2024-12-21T22:55:51.000Z

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