Description: Winning at Social Customer Care by Dan Gingiss - How Top Brands Create Engaging Experiences on Social Media - Paperback ABOUT THE BOOK Learn how to: navigate social media’s growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive customer service integrate Social Customer Care with the rest of your business
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Location: Kansas City, Missouri
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Book Title: Winning AT Social Customer Care : How Top Brands Create Engaging Experiences ON Social Media
Item Length: 9in.
Item Height: 0.5in.
Item Width: 6in.
Author: Dan Gingiss
Format: Trade Paperback
Language: English
Topic: Customer Relations
Publisher: CreateSpace
Publication Year: 2017
Genre: Business & Economics
Item Weight: 11.9 Oz
Number of Pages: 183 Pages